HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
Remote problem diagnosis and telephone support
Offsite support and materials
Return shipment
Shipment to the HP designated repair center
Flexible shipment options. Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments. High-quality support.
Provides reliable support to resolve all your technical issues
Features Repair service that helps you handle any mishaps
Service depot offers fast, reliable and cost-effective response
